Proactive customer support using the web…
In recent times, I’ve had two positive experiences with proactive customer support from companies using the web, and last night I ran across another.
Entries for January, 2009
Problem solving in product design – observations from a layperson…
Recently I’ve been noticing little innovations (or lack thereof) in typical consumer products. It amazes me that only in recent years have some of the most basic problems been solved. Worse yet, it amazes me how poorly some of them have been addressed.